9781292021102 - Vallen

Check-in Check-Out: Managing Hotel Operations PNIE, 9th edition - Vallen

RM95.00

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Product Description

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources.

Table of Content

GLOSSARY
PART I: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry
PART II: THE RESERVATIONS PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Reservations
PART III: GUEST SERVICE AND RATE STRUCTURES
7. Managing Guest Services
8. Arrival, Registration, Assignment and Rooming
9. The Role of the Room Rate
PART IV: THE HOTEL REVENUE CYCLE
10. Billing the Guest Folio
11. Cash or Credit: The City Ledger
PART V: TECHNOLOGY
12. The Night Audit
13. Hotel Technology
BIBLIOGRAPHY
INDEX